Introduction
Welcome to the Avnee Collections FAQ section.
Here, we have answered the most common questions to help you have a smooth and enjoyable shopping experience. If you need further assistance, feel free to contact us anytime.
About Avnee Collections
What is Avnee Collections?
Avnee Collections is a curated lifestyle brand offering stylish and comfortable kidswear (0-12 years), along with jewelry, accessories, sarees, and playful trinkets designed to add joy to everyday moments.
Size & Fit
How do I choose the right size?
We recommend referring to the size chart available on each product page. For further assistance, you may contact our support team.
Do you offer customization?
Currently, we do not offer customization services.
What if the outfit does not fit?
We advise checking the size chart carefully before placing an order. Returns are not accepted for size-related concerns.
Orders & Delivery
How do I place an order?
Select your desired product, choose the appropriate size (if applicable), and proceed to checkout.
How can I track my order?
Once your order is shipped, tracking details will be shared via SMS or email.
How long does delivery take?
Delivery timelines are as follows:
- Metro cities: 2-4 working days
- Other locations: 3-6 working days
Do you offer Cash on Delivery (COD)?
Yes, COD is available for orders up to ₹10,000 in selected locations.
What if I miss my delivery?
The courier partner will attempt delivery again. You may also contact the courier service or reach out to us for assistance.
Payments
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, and Cash on Delivery (COD).
Returns & Cancellation
Can I return or exchange my order?
Returns are accepted only if the product is damaged, defective, or incorrect.
What is the return window?
Return requests must be raised within 3 days of delivery.
What is required for a return?
A complete 360° unboxing video is mandatory for any return request.
Are all products eligible for return?
No. The following items are not eligible for return:
- Jewelry (especially if tags are removed)
- Accessories and trinkets
- Sarees and stitched items
- Sale or discounted products
Can I cancel my order?
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
Shipping
What are the shipping charges?
- Free shipping on orders above ₹1499
- ₹50-₹150 for orders below ₹1499 (depending on location and weight)
Product & Quality
Will I receive good quality products?
Yes. Every product is carefully selected to ensure comfort, quality, and style.
Will the product look exactly like the images?
While we aim for accuracy, slight variations may occur due to lighting conditions or screen settings.
Customer Support
How can I contact you?
You can reach us through the following:
Email: studio@avneecollections.com
Email: avnee.collections@gmail.com
Phone: 908671144
Our team typically responds within 24-48 hours.
Additional Queries
Do you offer bulk orders?
Yes, for bulk or special orders, please contact us directly.
Do you have a physical store?
We are currently an online-first brand based in Bangalore.
Popular Questions
Below are some of the most frequently asked questions for quick reference:
Do you offer Cash on Delivery (COD)?
Yes, COD is available for orders up to ₹10,000 in selected locations.
What is your return policy?
Returns are accepted only for damaged or incorrect items within 3 days, along with a mandatory unboxing video.
How long does delivery take?
2-4 days for metro cities and 3-6 days for other locations.
Is shipping free?
Yes, free shipping is available on orders above ₹1499; otherwise, charges range between ₹50-₹150.
What if the size does not fit?
Returns are not accepted for size issues. Please refer to the size chart before ordering.
Will I receive the same product as shown?
Yes, although slight variations in color may occur due to lighting.
Is jewelry safe for everyday wear?
Yes, many pieces are designed for daily use. Avoid exposure to water and perfumes for better longevity.
Recent Queries
Can I change my order after placing it?
Yes, modifications are possible only before dispatch. Please contact us immediately.
I missed my delivery. What should I do?
The courier will reattempt delivery. You may also contact them or reach out to us.
My order shows delivered but I did not receive it. What should I do?
Please check with neighbors or security personnel. If still unresolved, contact us immediately.
Do you offer customization?
Currently, customization services are not available.
How can I contact your team?
You may reach us via email or phone. Our response time is typically within 24-48 hours.
Do you take bulk or gifting orders?
Yes, we accept bulk and special orders. Please contact us for details.
Do you have a store in Bangalore?
We are currently an online-first brand.
Note From Us
Every piece at Avnee Collections is selected with care and love - for little ones and for you.
If you ever need assistance, we are always just a message away.