Introduction
At Avnee Collections, we are committed to delivering your orders in a safe, timely, and seamless manner. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.
By placing an order with us, you agree to the terms stated below.
Shipping Coverage
Avnee Collections currently offers shipping services across India.
International shipping may be available upon request. Customers interested in international delivery are encouraged to contact us prior to placing an order for further assistance.
Shipping Charges
Shipping charges are calculated based on order value, delivery location, and package weight.
We offer free shipping on all orders above ₹1499. For orders below ₹1499, shipping charges typically range between ₹50 and ₹150, depending on the delivery location and weight of the package.
Cash on Delivery (COD)
Cash on Delivery (COD) is available at selected locations.
COD orders are accepted for a maximum order value of ₹10,000. Availability of COD depends on the serviceability of the delivery location.
Order Processing & Delivery Time
Orders are generally processed and dispatched within 1-3 working days from the date of order confirmation.
Estimated delivery timelines are as follows:
- Metro cities: 2-4 working days
- Other locations: 3-6 working days
Delivery timelines are indicative and may vary depending on location, courier partner availability, and unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive tracking details via SMS and/or email.
Customers can track their shipment using the tracking link provided by the courier partner.
Shipping Partners
We collaborate with reliable and trusted courier partners to ensure safe and efficient delivery of your orders.
Delivery Responsibility
Upon dispatch, the shipment is handled by our courier partners.
While we strive to ensure timely delivery, Avnee Collections shall not be held responsible for delays caused by logistics partners, weather conditions, or other external factors beyond our control. We request your patience in such situations.
Damaged or Tampered Packages
Customers are strongly advised to record a complete 360° unboxing video at the time of opening the package.
If the package appears damaged or tampered with at the time of delivery, you are advised to either refuse acceptance (where possible) or contact us immediately.
Claims related to damaged or tampered packages may not be processed without valid proof.
Incorrect Address
Customers are responsible for providing accurate and complete shipping details at the time of placing the order.
Avnee Collections shall not be liable for delays, failed deliveries, or additional charges arising due to incorrect or incomplete address or contact information.
International Orders (If Applicable)
For international orders, customers are responsible for any applicable customs duties, import taxes, or additional charges imposed by their respective country.
Note From Us
Every order from Avnee Collections is carefully packed with attention and care.
We sincerely appreciate your trust and patience as we deliver our products to your doorstep and strive to provide you with a delightful shopping experience.